Saturday 30 May 2020

Is hospitality management the new & improved hotel management?


“Atithi Devo Bhava” as a concept is one of the core ingredients of our Indian culture where we treat the guests as God. That’s why hospitality, which mainly is the relationship between guest and host, is a serious business in the country. Therefore, it’s safe to say that this is the most promising career path. And to serve the purpose there are various hospitality management courses available in the country. But hospitality management is generally confused with hotel management course, largely because in both the courses the academic requirement is similar. Both the courses deal with the service sector but there are significant differences in the two sectors.

Following are a few key differentiators, which proves that hospitality management is the new and improved hotel management:

Fields of action
As the name of the course implies, dealing with all the characteristics of managing a hotel, resort or a B&B refers to as hotel management. This involves handling everyday operations and that’s what top hotel management colleges focus on throughout the course. Whereas, when we talk about hospitality management, it’s not limited to hotels and resorts. It can be any sector which involves managing people like real estate, cruise lines, luxury & retail, start ups, lifestyle, leisure and more.

Employment opportunities
As mentioned above, hotel management mainly comprises of working in travel, hotel or tourism industry. Thus, job opportunities lie in these sectors specifically. However, with a hospitality management degree, the job horizon for you is bigger and far greater as compared to hotel management. You can employ your skills in different sectors like marketing, HR, operations, and in several administrative positions.

Primary role
The hotel managers’ primary responsibility is to make sure that the guests have a pleasant stay at the premises. From the moment they check in to the moment they check-out, the guest’s conventions is the hotel manager’s duty. Their responsibility includes departments like the front desk, travel desk, concierge, housekeeping, guest service, room service etc. On the other hand, hospitality managers are somewhat expected to do the same. But their case the role is to ensure the business side of the company runs well and they have many more responsibilities spanning across finance, management, marketing and human resources.

Key factors
Hotel manager’s job is to ensure that all the departments in the hotel work like a perfectly oiled engine. That’s what makes hotel management an operation-oriented course. Top hotel management institute provides proper training on managing different departments in a hotel. Although, hospitality management is majorly about the management of people. The goal is to ensure guests’ comfortable and satisfying experience at the hotel, events or venue. It’s a hospitality manager who is responsible for taking a client’s/guest’s experience to the next level.

By now it’s quite evident that when it comes to hotel management, the opportunities are restricted to managing lodging, food and beverage but hospitality management opens the umbrella of job opportunities beyond these industries. Their primary goal is however the same, i.e., to offer the flawless experience to customers from start to finish.